Privacy Policy

Luxury Presence Inc. (“Luxury Presence”, “we”, “us”, or “our”) provides technologies, products, and services (collectively, “Services”) used by our real estate agent and realtor clients whose branding is displayed on the website with which you are interacting (the “Client”).

If you are a visitor to our Client’s website (the “Site”), this Privacy Policy applies to you, and describes Luxury Presence’s policies and practices regarding the collection, use and disclosure of your personal information in connection with your use of the Site and our provision of the Services to our Client. In this case, Luxury Presence provides the Services solely as a service provider and data processor, and only uses the personal information collected at the direction of the Client. This Privacy Policy does not apply to any websites, applications or other online services that do not link to this policy, including other services provided by the Client; nor does this Privacy Policy apply to the Client’s subsequent use of information collected through the Site or Services. Please contact the Client to learn about how they use your personal information.

If you are an individual with whom Luxury Presence engages in your capacity as a representative of a business, or if you are a visitor to our website (www.luxurypresence.com), please click here to view the applicable privacy policy.

1. Personal Information We Collect
   • Luxury Presence collects information from you in various ways when you access or use the Site or otherwise interact with the Services. This information may include:
     
     • Information you provide to us. Personal information you provide to us through the Services may include:
       • Contact information that you provide, such as your first and last name, email address, and phone number.
       • Feedback or correspondence, such as information you provide when you contact the Client or Luxury Presence in connection with the Site or Services with questions, feedback, or otherwise correspond.
       • Marketing information, such as your preferences and/or consents for receiving communications about the Client’s activities, events, and publications, and details about how you engage with such communications.
       • Other information which is not specifically listed here that you may provide voluntarily or that is necessary in connection with your interactions with the Client through the Site or Services. All such information will be used in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
     • Information we obtain from third parties:
       • Social media information. Our Client may maintain pages on social media platforms, such as Facebook, LinkedIn, Instagram, and other third-party platforms. When you visit or interact with these pages on those platforms, the platform providers’ privacy policies will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us (on behalf of the Client) with information through the platform, and we will treat such information in accordance with this Privacy Policy.
       • Other Sources. We may obtain your personal information from other third parties, such as third party analytics services, the Client’s marketing partners, publicly-available sources and data providers.
     • Automatic data collection. We, the Client’s advertising partners, and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:
       • Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.
       • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.
     • We use the following tools for automatic data collection:
       • Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
       • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
       • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
2. How We and our Client May Use Your Personal Information
   We and our Client may use your personal information in the following manner(s) and/or for the following purposes:
   • To provide and operate our Services:
     • Provide, operate, and improve our Services and our Client’s business;
     • Communicate with you about our Services and our Client’s business including by sending announcements, updates, security alerts, and support and administrative messages;
     • Provide support, and respond to requests, questions, and feedback.
   • To send you follow-up communications, including providing customer service, and sending transactional updates regarding our Services and our Client’s businesses.
     • If you have opted into receiving follow-up communications, we may from time to time send you follow-up communications on behalf of our Client as permitted by law, including through phone, email and SMS text messages some of which may use artificial or prerecorded voices. You may opt out of receiving such communications as set forth in Section 4 below.
   • To send you marketing and promotional communications.
     • If you have opted in to receive marketing and promotional communications, we or our Clients may from time-to-time send you direct marketing communications as permitted by law, including through phone, email, and SMS text messages, some of which may use artificial or prerecorded voices. Other than as set forth in Section 3 below, your information will not be shared with third parties for marketing or promotional purposes. You may opt out of receiving such communications as set forth in Section 4 below.
   • To comply with law. As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
   • For compliance, fraud prevention, and safety. To: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern our Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
   • To create anonymous data. To create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services, conduct research, and promote our business.
3. How We Share Your Personal Information
   • We do not “sell” any personal information (as defined under applicable laws), but we may share your personal information as described below and as described elsewhere in this Privacy Policy. We may share your personal information with/to:
   • Our Client, including to facilitate your interactions with our Client, and to service providers of our Client, or as otherwise directed by our Client.
   • Our service providers. Companies and individuals that provide services on our behalf or help us operate our services or our business (such as hosting, information technology, email delivery, and website analytics services).
   • Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
   • For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.
   • Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.
   • Data will not be shared with third parties for marketing or promotional purposes. We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.
4. Privacy Choices and Opt-Outs
   • You have the following choices regarding our collection and use of your personal information:
     Online tracking opt-out. There are a number of ways to opt out of having your online activity and device data collected through our Services, which we have summarized below:
     • Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit allaboutcookies.org.
     • Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
     • Using privacy plug-ins or browsers. You can block our Services from setting cookies used for third party analytics or interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, DuckDuckGo, Ghostery or uBlock Origin, and configuring them to block third party cookies/trackers. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser-plug in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
     • Platform opt-outs. The following advertising partners offer opt-out features that let you opt out of use of your information for interest-based advertising:
       • Google: https://adssettings.google.com/
       • Facebook: http://www.facebook.com/about/ads
       • Twitter: https://twitter.com/settings/account/personalization?lang=en
     • Advertising industry opt-out tools. You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies:
       • Digital Advertising Alliance: http://optout.aboutads.info/
       • Network Advertising Initiative: http://optout.networkadvertising.org/?c=1
   • Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
   • Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
   • SMS communications opt out. To opt out of receiving SMS communications, reply STOP to any SMS communication sent to you.
   • Email communications opt out. You may unsubscribe from email updates sent by us or our Client at anytime.
   • Privacy rights. You have the right to submit requests about your personal information, depending on your location and the nature of your interactions with the Site and our Services:
     • Information about how we have collected and used your personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
     • Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
     • Correction of personal information that is inaccurate or out of date.
     • Deletion of personal information that we no longer need to provide our services or for other lawful purposes.
     • Additional rights, such as to object to and request that we restrict our use of your personal information, and where applicable, you may withdraw your consent.
   • If you wish to exercise your rights, please contact the corresponding Client as we process your personal information solely as a service provider and data processor on behalf of such Client.
5. Third Party Services
   • The Site and Services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.
6. Security
   • We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. We take appropriate technical and organizational measures that provide a level of security appropriate to the risk of processing your personal data We follow generally accepted industry standards to protect the personal data and information submitted to us, both during transmission and in storage. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Data, we cannot guarantee its absolute security.
7. Children
   • Our Services are not intended for use by children under 18 years of age. If we learn that we have collected personal information through the Services from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.
8. Changes to this Privacy Policy
   • We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on this website.
9. How to Contact Us
   • You can reach us by email at support@luxurypresence.com or at the following mailing address:
     
     
     Luxury Presence, Inc.
     8605 Santa Monica Blvd
     PMB 54452
     West Hollywood, California 90069-4109
10. Notice of Collection and additional rights for California Residents.
    (i) If you are a California resident, the California Consumer Privacy Act, California Civil Code Sections 1798.83-1798.84 (“CCPA”) permits you to request information, no more than once per calendar year, regarding the disclosure of your Personal Data by Us to third parties, including for the third parties’ direct marketing purposes. Furthermore, California residents have the following rights with respect to Personal Data we may have collected about them:
    • Requests to Know: You have the right to request that we disclose to you:
    • The categories of Personal Data we have collected about you;
    • The categories of Personal Data about you we have sold or disclosed for a business purpose;
    • The categories of sources from which we have collected Personal Data about you;
    • The business or commercial purposes for selling or collecting Personal Data about you;
    • The categories of Personal Data sold or shared about you, as well as the categories of third parties to whom the Personal Data was sold, by category of Personal Data for each party to whom Personal Data was sold;
    • The specific pieces of Personal Data collected; and
    • How long your Personal Data is retained.
    
    You may submit a request to know to the address or email address indicated in Section 9. The delivery of our response may take place electronically or by mail. We are not required to respond to requests to know more than twice in a 12-month period
    
    (ii) Requests to Delete or Correct
    You have the right to request that we delete any Personal Data about you that we have collected, or correct Personal Data that we have about you that is inaccurate. Upon receiving a verified request to delete personal data, we will do so unless otherwise authorized by law. You may submit a request to delete Personal Data via this form.
    
    (iii) Authorized Agents
    You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.
    
    (iv) Methods for Submitting Consumer Requests and Our Response to Requests
    You may submit a request to know and requests to delete Personal Data about you via: email at support@luxurypresence.com or at the following mailing address:
    
    Luxury Presence, Inc.
    8605 Santa Monica Blvd
    PMB 54452
    West Hollywood, California 90069-4109
    
    Upon receipt of a request, we may ask you for additional information to verify your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.
    
    We will acknowledge the receipt of your request within ten (10) business days of receipt. Subject to our ability to verify your identity, we will respond to your request within 45 calendar days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. In order to protect your privacy and the security of Personal Data about you, we may verify your request by asking for additional identifying information appropriate in the circumstances.
    
    Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
    
    We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
    
    (v) The Right to Non-Discrimination
    You have the right not to be discriminated against for the exercise of your California privacy rights described above.
    
    (vi) Selling and Sharing of Personal Data
    We may use your Personal Data for the purposes described in Section 2 of this Policy, and may share your Personal Data as further described in Section 3 of this Policy.
    
    California law places certain obligations on businesses that “sell” Personal Data to third parties or “share” Personal Data with third parties for “cross-context behavioral advertising” as those terms are defined under the CCPA. We do not “sell” or “share” the Personal Data covered by this Policy and have not done so in the twelve months prior to the effective date of this Policy. Consequently, we do not have a Do Not Sell My Info-functionality on the Site.
    
    (vii) Sensitive Personal Data
    Some Personal Data may be considered sensitive personal information under certain privacy laws, including the California Consumer Privacy Act (“CCPA”). Sensitive personal information may include, for example, government-issued identification number, information relating to a person's race or ethnic origin, political opinions or religious beliefs, physical or mental health or condition, sexual orientation, or trade union membership. It may include information about an individual's criminal offenses or convictions, as well as any other information deemed sensitive under applicable data protection laws.
    
    The CPPA provides consumers with the “right to limit” the use of their sensitive personal information to certain business purposes. We do not request sensitive personal information in connection with the use of its Sites.
    
    (viii) How We Respond to Do Not Track Signals
    We do not track Site users over time and across third party websites to provide targeted advertising. Accordingly, we do not currently respond or take any action with respect to web browser "do not track" signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Data about an individual consumer's online activities over time and across third-party web sites or online services.